Van sales and pre-sales across Belgium since 2002
+32 485 05 85 86
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Privacy Policy

Last updated: 31 October 2026

This policy explains how Tan-Tan BV processes your personal data through the tan-tan.be website, the Tan-Tan MobilApp and in the course of our business relationships. We process your data in accordance with the General Data Protection Regulation (GDPR) and Belgian law.

1. Data controller

Tan-Tan BV, Willem Elsschotstraat 5, 1800 Vilvoorde, België · BTW BE 0477.155.668 · info@tan-tan.be · +32 485 05 85 86

2. What data do we process?

  • Contact and customer requests: name, company name, email, phone, address and your message.
  • Customer account and orders: company and VAT details, delivery and billing addresses, order, delivery and invoice history.
  • Use of the website and the MobilApp: IP address, browser and device information, pages visited and session data.

3. Purposes and legal bases

  • Processing orders, delivery and invoicing (performance of a contract, Art. 6(1)(b) GDPR).
  • Accounting and tax obligations (legal obligation, Art. 6(1)(c) GDPR).
  • Answering your requests, customer relationship, security and improvement of the website (legitimate interest, Art. 6(1)(f) GDPR).
  • Non-essential cookies and marketing communication (consent, Art. 6(1)(a) GDPR); you can withdraw your consent at any time.

4. Retention periods

We keep your data only as long as necessary. Customer and order data for the duration of the business relationship, accounting documents for the legal retention period of 10 years. Contact requests that do not lead to a customer relationship are deleted after 2 years at the latest.

5. Who do we share your data with?

We do not sell your data. We only share it with service providers acting on our behalf that are needed to deliver our services: hosting of our website and business software (OVH, European Union), email service (Google Workspace), our accountant and transport partners. The fonts on the website are loaded via Google Fonts; in doing so, your IP address is sent to Google’s servers.

6. Transfers outside the European Union

Some service providers, such as Google, may process data outside the EU. In that case the transfer relies on appropriate safeguards, such as the European Commission’s standard contractual clauses or the EU-US Data Privacy Framework.

7. Your rights

You have the right to access, rectify or erase your data, to restrict or object to processing, to data portability and to withdraw your consent. Send your request to info@tan-tan.be; we reply within one month.

You can also lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.

8. Security

We take technical and organisational measures, such as encrypted connections, access management and regular backups, to protect your data against unauthorised access, loss and misuse.

9. Changes

We may update this policy when necessary. The current version is always published on this page.